{"id":12,"date":"2025-09-27T01:46:15","date_gmt":"2025-09-27T01:46:15","guid":{"rendered":"https:\/\/sdsinlan.com\/?page_id=12"},"modified":"2025-09-27T01:47:54","modified_gmt":"2025-09-27T01:47:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sdsinlan.com\/?page_id=12","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund &amp; Returns Policy<\/h1>\n\n\n\n<p><strong>Last Updated: September 2025<\/strong><\/p>\n\n\n\n<p>At <strong>Shandong Shenglan Auto Parts Co., Ltd.<\/strong>, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with clear and fair refund &amp; return guidelines.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return Eligibility<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products must be returned within <strong>30 days<\/strong> of receipt.<\/li>\n\n\n\n<li>Items must be in <strong>original condition<\/strong>, unused, and in the original packaging.<\/li>\n\n\n\n<li>Custom-made\/OEM products are <strong>non-refundable<\/strong> unless defective.<\/li>\n\n\n\n<li>Proof of purchase (invoice or order number) is required.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Non-Returnable Items<\/h3>\n\n\n\n<p>We cannot accept returns for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products that have been installed, used, or damaged after delivery.<\/li>\n\n\n\n<li>Clearance, special-order, or customized products.<\/li>\n\n\n\n<li>Electrical and electronic components (unless defective on arrival).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Return Process<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our customer service team at <strong><a>cailijiao0309@gmail.com<\/a><\/strong> with your order number, product details, and reason for return.<\/li>\n\n\n\n<li>Once approved, we will provide <strong>return instructions and return address<\/strong>.<\/li>\n\n\n\n<li>Please ensure items are securely packed to avoid damage during return shipping.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Return Shipping Costs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For <strong>defective or wrongly shipped items<\/strong>: We will cover the return shipping cost or provide a replacement at no extra charge.<\/li>\n\n\n\n<li>For <strong>customer\u2019s change of mind or incorrect order<\/strong>: The buyer is responsible for return shipping costs.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Refunds<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be issued after returned items are inspected and confirmed.<\/li>\n\n\n\n<li>Refunds are processed via the <strong>original payment method<\/strong> within <strong>7\u201314 business days<\/strong>.<\/li>\n\n\n\n<li>Shipping charges are <strong>non-refundable<\/strong>, except in cases of defective or wrong products.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Replacements &amp; Exchanges<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you need a replacement, we can arrange for an exchange after verifying the returned product.<\/li>\n\n\n\n<li>For urgent cases, we recommend placing a new order while your return is being processed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Damaged or Defective Items<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please inspect your order upon delivery.<\/li>\n\n\n\n<li>If you receive a damaged or defective product, contact us within <strong>7 days<\/strong> with photos\/videos.<\/li>\n\n\n\n<li>We will arrange a replacement or refund promptly.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Contact Us<\/h3>\n\n\n\n<p>For any return or refund requests, please contact:<\/p>\n\n\n\n<p>Address: RM03, 24\/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong<br>Tel: +86 98697956<br>Email: <a>cailijiao0309@gmail.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Last Updated: September 2025 At Shandong Shenglan Auto Parts Co., Ltd., customer satisfaction is our top<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/sdsinlan.com\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sdsinlan.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sdsinlan.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sdsinlan.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sdsinlan.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":2,"href":"https:\/\/sdsinlan.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":3642,"href":"https:\/\/sdsinlan.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/3642"}],"wp:attachment":[{"href":"https:\/\/sdsinlan.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}