Shipping Policy

Last Updated: September 2025

At Shandong Shenglan Auto Parts Co., Ltd., we are committed to delivering your orders quickly, safely, and efficiently to customers worldwide. Please review our shipping policy below.

1. Shipping Regions

We ship globally to Asia, Europe, Africa, North America, South America, and the Middle East.
Some regions may have restrictions due to local customs regulations. Please contact us before placing an order if you are unsure.

2. Processing Time

In-stock items: Orders are processed within 3–5 business days after payment confirmation.
Customized/OEM orders: Production lead time is usually 15–45 business days, depending on the product type and quantity.

3. Shipping Methods

We work with reliable international logistics partners, including:

Sea Freight (FCL/LCL) – Cost-effective for bulk orders.
Air Freight – Faster delivery for urgent shipments.
Express Courier (DHL, FedEx, UPS, EMS) – Suitable for small parcels and samples.

Customers may choose the most suitable shipping method according to their needs.

4. Shipping Costs

Shipping fees depend on weight, dimensions, destination, and shipping method.
For wholesale/B2B orders, we provide CIF, FOB, EXW, or DDP terms upon request.
Final shipping costs will be confirmed before order placement.

5. Estimated Delivery Time

Sea Freight: 20–60 business days (depending on destination).
Air Freight: 7–15 business days.
Express Courier: 3–10 business days.

Note: Delivery times may vary due to customs clearance, holidays, or unexpected logistics delays.

6. Tracking Your Order

Once your order has been shipped, we will provide a tracking number via email.
You can track your shipment directly on the carrier’s official website.

7. Customs, Duties & Taxes

Customers are responsible for any import duties, taxes, or customs clearance fees imposed by their local authorities.
We can provide necessary shipping and customs documents (Invoice, Packing List, Certificate of Origin, etc.) to assist in clearance.

8. Damaged or Lost Shipments

All shipments are carefully packed and inspected before dispatch.
If your order is lost or damaged during transit, please contact us within 7 days of receipt with supporting photos/videos. We will assist with claims and reshipment if necessary.