Terms & Conditions

Last Updated: September 2025

Welcome to Shandong Shenglan Auto Parts Co., Ltd. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

  • These Terms & Conditions govern all sales and services provided through our website.
  • By placing an order, you confirm that you are legally authorized to enter into a binding agreement.
  • We reserve the right to update or modify these terms at any time.

2. Products & Availability

  • We strive to ensure that all product descriptions, specifications, and prices are accurate.
  • Availability of products may vary. In case of unavailability, we will inform you promptly and offer alternatives.
  • Images are for reference only; actual products may vary slightly.

3. Orders & Payments

  • Orders are confirmed only after full or partial payment is received (as agreed).
  • We accept payments via bank transfer, PayPal, credit card, and other approved methods.
  • All payments must be made in the agreed currency.

4. Pricing & Taxes

  • Prices are quoted EXW, FOB, CIF, or DDP (as specified in order contracts).
  • Taxes, customs duties, and import fees are the responsibility of the buyer unless otherwise agreed.

5. Shipping & Delivery

  • Shipping terms are outlined in our Shipping Policy.
  • Delivery times are estimates and may vary due to logistics, customs clearance, or unforeseen delays.
  • Risk of loss transfers to the buyer once the goods are handed to the carrier (unless otherwise agreed).

6. Returns & Refunds

  • Returns and refunds are subject to our Refund & Returns Policy.
  • Custom/OEM products are not eligible for returns unless defective.

7. Warranty

  • Products are warranted to be free from material defects under normal use.
  • Warranty periods may vary by product. Please confirm with our sales team.
  • Warranty does not cover misuse, improper installation, or wear-and-tear.

8. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from product use.
  • Our maximum liability is limited to the value of the purchased product.

9. Intellectual Property

  • All website content (text, images, logos, designs) is the property of Shandong Shenglan Auto Parts Co., Ltd.
  • Unauthorized use, reproduction, or distribution is prohibited.

10. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of Hong Kong SAR / P.R. China.
  • Any disputes shall be resolved through negotiation. If unresolved, disputes shall be submitted to the competent court or arbitration body in our jurisdiction.

11. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Tel: +86 98697956
Email: cailijiao0309@gmail.com